How your business can handle multiple incoming calls
Countless business leaders want to improve productivity, increase their company’s efficiency, and boost customer satisfaction, but few know how to effectively reach these goals. However, in most cases, simply changing their business phone system can be all they need in order to take their company to the next level.
Traditional business phone systems are no longer effective or reasonable in today’s globally-connected marketplace. It’s far too expensive, cumbersome, and unreliable for businesses that require flexibility, scalability, and international communication. Thousands of businesses have moved away from landline phone systems in favour of IVR phone systems for greater reliability, more features, and several other benefits.
What is IVR?
IVR, or interactive voice response, began as a simple technology that allowed customers to quickly get in touch with the right person without waiting on hold for long periods of time. You’ve likely experienced IVR if you have ever called a number and been told to “Press 3 to speak with a representative” or “Press 1 for options.” However, businesses often underestimate what other things IVR systems are capable of.
Today’s IVR systems come with a range of features and options that can help you maximize efficiency in the workplace and streamline customer service. These systems can:
- Create personalized IVR prompts and messages.
- Easily collect customer data and information.
- Prioritize calls that hold the most value.
- Automate customer support.
- Effectively handle multiple incoming calls.
- Decrease the amount of time customers spend on the phone.
Benefits of an IVR system
Businesses of all sizes can benefit from an IVR system. Employees can save considerable amounts of time every day, customers will gain answers sooner, and your entire communication process will improve as a result. In addition, most business leaders frequently cite these added benefits and perks of choosing an IVR system:
Easy to set up. Interactive voice response systems take nothing more than access to the internet to set up, and the entire process can be completed in minutes. It is far easier to set up than a traditional business phone system, which often involves complex hardware or expensive set-up costs.
Customer-friendly. IVR systems are designed to be customer-friendly and easy to use, especially if you use limited prompts with clear descriptions. Customers will be able to quickly connect to the right employee, or you can even automate customer service to let customers help themselves without ever needing to speak to an employee!
Customizable. Although IVR systems come with pre-recorded prompts and messages, you can create personalized experiences for your customers by recording your own greetings, messages, and prompts. Even when you’re not speaking directly to callers, you can still show your company’s uniqueness and values through IVR.
Reduced transfer mistakes. Customers will rarely connect to the wrong department or employee when an IVR system is in place since it will instantly transfer the caller to the agent who is best equipped to answer their question.This saves your employees time and your callers’ time.
Improved company image. Even if you run a small start-up, you can give callers the impression that they’re calling a highly professional business with multiple departments and employees if they’re greeted by an IVR. The added professionalism of an IVR can make your business seem more credible, therefore improving customer trust.
Cost-effective. IVR systems are affordable for all companies, from small businesses to large enterprises. They run on cloud-based technology, so there are no expensive maintenance fees, and there is no complicated hardware or software to install.
Greater profits. Your customer service will greatly improve with an IVR in place, and when you provide excellent service, you will retain more customers and attract new clients. As your reputation improves and more people are talking about your company, you will start to see a significant boost in your profits.
Added features of BNESIM Enterprise
When you choose to fulfil your communication needs with an enterprise phone system from BNESIM, your company can effortlessly expand into the global market. Annual plans can save you up to 33% on your communication costs and give you several useful advantages, including:
- Unlimited international calls to other BNESIM users.
- Unlimited business SMS messaging.
- International data valid in 88 different countries.
- Local data plans in 170 countries.
- An international SIM card for you and all of your employees.
- Call encryption.
- Extra local and mobile numbers.
- CRM integration.Book a free demo today to see how the right enterprise phone system can help you take your business to the next level!