Delete your BNESIM account

You can delete your BNESIM account at any time. You use the same account in the BNESIM app for iOS and Android and on www.bnesim.com, so deleting it closes it everywhere.

Delete it in the BNESIM app

  1. Open the BNESIM app and sign in.
  2. Tap Account, then My Profile.
  3. Tap Merge accounts / Delete Account, then Delete under Delete My Account.
  4. Enter your password and tap Delete Now.

If you signed up with Google, Apple or Facebook and don't have a password, ask us by email instead.

Or ask us by email

Write to privacy@bnesim.com from the email address of your account, with the subject “Delete my account”. We will delete your account within 30 days and reply to confirm.

What happens when you delete your account

  • You can no longer sign in to the BNESIM app or to www.bnesim.com.
  • Your eSIMs and any active plans are deactivated. Unused data, plans and credit cannot be recovered.
  • Your BNESIM phone numbers and subscriptions are cancelled.
  • Your saved payment cards and your Google, Apple or Facebook sign-in connections are removed.
  • Deletion is permanent and cannot be undone.

What we keep

We keep only the records we are required to keep by law, such as invoices and payment records, for the period the law requires. For more details, see our Privacy Policy.