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FREQUENTLY ASKED QUESTIONS

About BNESIM

What is BNESIM?

BNESIM is 1 FREE lifetime multi-format SIM card, working on all smartphones all over the World. It’s really your travel companion. Stay Connected wherever you are, without any roaming charges.

Forget about roaming costs. Forget about the hours spent desperately looking for free Wi-Fi connections. BNESIM 4G LTE SIM card works in 170 countries, covering the world at affordable prices.
We have flat plans valid in 88 countries (TOP 88) worldwide, without expiration. We have got specific rates for other countries.
For more details click here.

What are the benefits of BNESIM?

Once you have BNESIM, you have all that you really want while you’re travelling.
1. Coverage in 170 countries with cost-effective National plans
2. Access to 88 88 countries (TOP 88), without expiration.
3. UNLIMITED FREE international calls between BNESIM users + very affordable rates for International calls to talk with anyone in the Globe.
4. One international roaming-free phone number, free for the first month,  choosing from 40+ different countries.
5. Get rid of the tensions looking for mobile shops and recharging with the complicated numbers. You can top up, check your balance and get new numbers in One click.

What are the rates of BNESIM?

BNESIM offers great plans for more than 170 countries. You can choose your plan according to your travel plans.
For further information, visit our store for the plans and pricing.

Do you have different plans?

BNESIM offers great plans for more than 170 countries. You can choose your plan according to your travel plans.
For further information, visit our store for the plans and pricing.

Will I get a free SIM card?

BNESIM SIM card is free of charge. You just have to pay for the plan and credit you want to avail.

What is the size of BNESIM SIM card?

BNESIM SIM card is available in all the standard sizes: nano, micro and mini.

Support

If I purchase my BNESIM how often will the data and minutes be renewed?

Unlike many other mobile operators in the world, we believe something revolutionary: GB and minutes are different from milk. They should not expire!
That’s why when you create your SIM we don’t write anything about the expiration: because the credits you are purchasing will be active till you don’t finish them.

The only BNESIM offers which expire are the BNESIM Surf Europe Unlimited, the BNESIM Surf Asia Unlimited, and the BNESIM Surf USA Unlimited which are valid for 30 days and can be renewed once expired.

Using BNESIM Virtual SIM APP, you can make and receive calls, to the other BNESIM customers or any mobile and landline worldwide phone number.
You can use the data for any application, including all the messaging apps and you can send traditional SMS to any phone, but you can receive SMS only from other BNESIM Customers.

How to activate the SIM?

Once you receive the SIM card, you just need to follow the instructions in the package. For further information, you can watch the videos here.

How do I make my top-up?

You can check your balance, top-up and get new numbers in the Online Selfcare or in-app Selfcare.

After 6 months what happens if I didn’t top up?

Starting November 1st, 2019, you no longer need to top-up every six months in order to keep your account active. BNESIM SIM card, its credit, and your account do not expire, ever.

How and where can I make a top-up?

You can make a top-up by visiting selfcare on our website or via in-app self care.

How do I connect with the Customer Care?

You can easily get in touch with our customer care by dialing
888 (from BNESIM app)
+85258039364 (Hong Kong)
+12512724984 (USA)
+44752061887 (UK)
+390687809460 (Italy)
+34965021355 (Spain)
+33973728109 (France)
+353768887618 (Ireland)
+61264245455 (Australia)
+552139588859 (Brazil)
+5117070392 (Peru)

or sending a message to:
+447520618887 (WhatsApp)

You can also mail us at: support@bnesim.com or customercare@bnesim.com.

My SIM card doesn't work. What can I do?

If your SIM card cannot connect, or it has ‘no signal’ or it’s connected but you cannot browse the Internet follow this simple procedure:
1. Set Network lookup on automatic
2. Data enabled
3. Data Roaming enabled
4. Preferred network mode: 4G or 3G according to the country where you stay. You can check it on our coverage page clicking here.
5. Wifi disabled
6. Reboot the phone
7. Wait 5 minutes to have the network connected and stable
8. Check the APN to be set as: rh

Corporate

Do you have Corporate plans?

Yes, we do have customized corporate plans and plenty of offers and discounts. Get in touch with us to avail these offers.

Data

Can I access the Internet with BNESIM?

Yes, BNESIM provides you data with our SIM card and in-app calls. You can use data to access the Internet from anywhere as long as your phone has service/signal. This enhances your travel experience, making it more memorable and you can access the Internet while traveling to check your emails, update Facebook, browse the web and so much more.

Do I need to activate the data plans beforehand?

Yes, all the data plans needs to be activated beforehand via our website. Activate your data plan here.

When do the 30 days start? From activation or from first use in Europe/Asia/USA?

The 30 days starts from the activation of the SIM card. So we suggest you to activate it once you arrived in Europe/Asia/USA to maximize its usage.

Can the UNLIMITED packages be extended/renewed for more than 30 days?

The Europe UNLIMITED, Asia UNLIMITED and USA UNLIMITED are renewable. Once the plan is expired, if you want to continue to use the SIM card, you will need to top it up with any data package using the in-app selfcare or the online selfcare.

How will I know if the country that I am currently staying can use the data credit included in the product/plan?

You can check if your country or the country that you are going to, is included within the TOP 88 countries by checking our Coverage page.

What is the difference between the TOP 88 and the Extra countries?

BNESIM SIM card covers 170 countries. We divided those countries in TOP 88 and in Extra countries. The TOP 88 are the 88 countries where you can use the credit included in your plan (Surf, Surf & Talk or the credit you choose when you customize your SIM card). For all the other countries not included in the TOP 88, we offer national plans. For more information, you can check our Pricing page in the section “Data price in the covered extra countries”. For more information about the coverage of our SIM cards check our Coverage page.

What if the country that I am currently at or the country that I’m about to go is not included in the TOP 88? Will I still be able to use the data credit?

No, the Data credit included in our plans (Surf, Surf & Talk or the credit you choose when you customize your SIM card) is valid in the TOP 88 countries only. To be able to use our SIM card in one of the Extra countries you need to purchase one of our specific plans for that country. For more information you can check our Pricing  page at the section “Data price in the covered extra countries”. For more information about the coverage of our SIM cards check our Coverage page.

Can additional international data packs be added to an UNLIMITED package?

Yes, you can buy a data top-up in your self care valid in the TOP 88 countries. In this way, you will be able to use the Europe Unlimited or Asia Unlimited plans in the European covered countries + the data you purchased separately in the self care.

Calls

How do I make a call?

Making a call is simple, just dial the number you wish to call, with the international prefix, using the BNESIM App. Don’t you have it yet? Get it now.

How to select the caller ID?

You can select your caller ID by choosing the desired number from Selfcare OR Send “CLI” to 222 and select the caller ID you want to use.

Will I get a free talk time?

Yes, there is a free trial of 3 minutes when you download the BNESIM App. If you still haven’t tried it, get it now.

How can I choose my phone number?

You can choose it, in the self care once you created your BNESIM account.

How will I get extra number?

You are conducting your business in more than one country? You can have the local presence in all those countries without buying multiple phones and SIM cards. One device, many numbers.
Getting in touch with you will no longer be a problem. Your family, friends and colleagues can call you anywhere you are at national rates!
Visit your Selfcare, search for the “Get a new number” area and discover how cheap and easy is activating a new number from the nation you prefer.

From what countries can I make calls?

You can make and receive calls from all over the globe, you just need a stable Internet connection that can be provided by our SIM cards or any other source of Internet connection (WiFi, hot spot, and so on). Calls between BNESIM users (555******) are FREE. For all the calls to mobile or landline numbers we categorized all countries in 3 zones. The credit showed on our plans (Talk, Surf & Talk or the credit you choose when you customize your SIM card) refers to Zone A. For more information you can check our Pricing. For more information about the coverage of our SIM cards check our Coverage page.

Can I choose or customize my BNESIM number?

Yes, you can choose and customize your BNESIM number only if the number that you want is still available. After purchasing the SIM card, you have to contact our Customer care before activating the SIM.
You can get in touch with our customer care by dialing
888 (from BNESIM app)
+85258039364 (Hong Kong)
+12512724984 (USA)
+44752061887 (UK)
+390687809460 (Italy)
+34965021355 (Spain)
+33973728109 (France)
+353768887618 (Ireland)
+61264245455 (Australia)
+552139588859 (Brazil)
+5117070392 (Peru)
or drop a message to:
+447520618887 (WhatsApp)

You can also mail us at: support@bnesim.com or customercare@bnesim.com.

What is the difference between DID and CLI?

The difference is that the incoming phone numbers (DID) are the numbers that you can use for making and receiving calls. With BNESIM you can have more than 1 DID at the same time from 40 different countries.
The Caller ID (CLI) is the number your callees will see on their phone display when you will call them.

Does making a call consume my data credit?

Yes, it will consume your data credit because through it you are able to make calls, however, if you are connected via internet to Wi-Fi or another source of data, it will not consume your data credit.

Activate BNESIM number

BNESIM Numbers from most countries activate automatically as soon as the Customer payment is processed. However, if the Customer is required to provide proof of residence, this information needs to be verified by the local authorities. It usually only takes a few days, but may take up to two weeks depending on the country. After the appropriate authorities have verified your details, BNESIM can activate the Customer BNESIM Number.

GET IN TOUCH

If you cannot find an answer to your question in our FAQ above, please, contact us via this form. We will respond within 12 hours. If you need to speak with our support and customer care representative you can find the phone numbers here.

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