FREQUENTLY ASKED QUESTIONS

What is BNESIM?

BNESIM is 1 FREE lifetime multi-format SIM card, working on all smart phones all over the World. It’s really your travel companion. Stay Connected wherever you are, without any roaming charges.

Forget about roaming costs. Forget about the hours spent desperately looking for free WiFi connections. BNESIM 4G LTE SIM card works in 170 countries, covering the world at affordable prices.
We have flat plans valid in the 64 Internet Home Countries (IHC) without expiration. We have got specific rates for the other countries.
For more details click here.

What are the benefits of BNESIM?

Once you have BNESIM, you have all that you really want while you’re travelling.
1. Coverage in 170 countries with cost effective National plans
2. Access to 64 Worldwide Internet Home Countries (IHC) without expiration.
3. UNLIMITED FREE international calls between BNESIM users + very affordable rates for International calls to talk with anyone in the Globe.
4. Claim your International roaming FREE phone number choosing from 40+ different countries.
5. Get rid of the tensions looking for mobile shops and recharging with the complicated numbers. You can top up, check your balance and get new numbers in One click.

What are the rates of BNESIM?

BNESIM offers great plans for more than 170 countries. You can choose your plan according to your travel plans.
For further information, visit our store for the plans and pricing.

Do you have different plans?

BNESIM offers great plans for more than 170 countries. You can choose your plan according to your travel plans.
For further information, visit our store for the plans and pricing.

Will I get a free SIM card?

We have an active offer, so, YES, It’s a free SIM card. You just have to pay for the plan and credit you want to avail.

How do I make my top up?

You can check your balance, top up and get new numbers in the Online Selfcare or in-app Selfcare.

How to select the caller ID?

You can select your caller ID by choosing the desired number from Selfcare OR Send “CLI” to 222 and select the caller ID you want to use.

Do I need to activate the data plans beforehand?

Yes, all the data plans needs to be activated beforehand via our website. Activate your data plan here.

How do I make a call?

Making a call is simple, just dial the number you wish to call, with the international prefix, using the BNESIM App. Don’t you have it yet? Get it now.

Will I get a free-talk time?

Yes, there is a free-trial of 5 min talk-time for 3 days when you download the BNESIM App. If you still haven’t tried it, get it now.

Do you have Corporate plans?

Yes, we do have customized corporate plans for you. Probably with more offers and discounts. Get in touch with us to avail these offers.

Can I access the Internet with BNESIM?

Yes, BNESIM provides you data with our SIM card and in-app calls. You can use data to access the Internet from anywhere as long as your phone has service/signal. This enhances your travel experience, making it more memorable and you can access the Internet while traveling to check your emails, update Facebook, browse the web and so much more.

How do I connect with the Customer Care?

You can easily get in touch with our customer care by dialing
888 (from BNESIM app)
+85258039364 (Hong Kong)
+12512724984 (USA)
+44752061887 (UK)
+390687809460 (Italy)
+34965021355 (Spain)
+33973728109 (France)
+353768887618 (Ireland)
+61264245455 (Australia)
+552139588859 (Brazil)
+5117070392 (Peru)

or sending a message to:
+447520618887 (WhatsApp)
https://telegram.me/BNESIM_BOT (Telegram)

You can also mail us at: support@bnesim.com or customercare@bnesim.com.

How can I choose my phone number?

You can choose it, in the Selfcare once you created your BNESIM account.

How will I get extra number?

You are conducting your business in more than one country? You can have the local presence in all those countries without buying multiple phones and SIM cards. One device, many numbers.
Getting in touch with you will no longer be a problem. Your family, friends and colleagues can call you anywhere you are at national rates!
Visit your Selfcare, search for the “Get a new number” area and discover how cheap and easy is activating a new number from the nation you prefer.

What is the size of BNESIM SIM card?

BNESIM SIM card is available in all the standard sizes: nano, micro and mini.

How will I know if the country that I am currently staying can use the data credit included in the product/plan?

You can check if your country or the country that you are going to, is included within the 64 Internet Home Countries (IHC) by checking our Coverage page.

What is the difference between the Internet Home Countries (IHC) and the Countries that has Internet coverage?

BNESIM SIM card covers 170 countries. We divided those countries in Internet Home Countries (IHC) and in Extra countries. The IHC are the 64 countries where you can use the credit included in your plan (Surf, Surf & Talk or the credit you choose when you customize your SIM card). For all the other countries not included in the IHC, the Extra countries, we offer different plans for each specific country, for more information you can check our Pricing page at the section “Data price in the covered extra countries”. For more information about the coverage of our SIM cards check our Coverage page.

What if the country that I am currently at or the country that I’m about to go is not included in the Internet Home countries, will I still be able to use the data credit?

No, the Data credit included in our plans (Surf, Surf & Talk or the credit you choose when you customize your SIM card) is valid in the IHC only. To be able to use our SIM card in one of the Extra countries you need to purchase one of our specific plans for that country. For more information you can check our Pricing  page at the section “Data price in the covered extra countries”. For more information about the coverage of our SIM cards check our Coverage page.

From what countries can I make calls?

You can make and receive calls from all over the globe, you just need a stable Internet connection that can be provided by our SIM cards or any other source of Internet connection (WiFi, hot spot, and so on). Calls between BNESIM users (555******) are FREE. For all the calls to mobile or landline numbers we categorized all countries in 3 zones. The credit showed on our plans (Talk, Surf & Talk or the credit you choose when you customize your SIM card) refers to Zone A. For more information you can check our Pricing. For more information about the coverage of our SIM cards check our Coverage page.

After 6 months what happens if I didn’t top up?

If you don’t top up your account will be frozen. You will lose your current incoming phone number (DID) and you will not able to receive or make calls or browse the Internet or send SMS.
Both physical or just virtual (BNESIM Talk) requires a top up every 6 months – any kind of top up, starting from the 9 euro for 50 minutes of voice – to be considered active. For more information about top ups you can check our Pricing page.

Can I choose or customize my BNESIM number?

Yes, you can choose and customize your BNESIM number only if the number that you want is still available. After purchasing the SIM card, you have to contact our Customer care before activating the SIM.
You can get in touch with our customer care by dialing
888 (from BNESIM app)
+85258039364 (Hong Kong)
+12512724984 (USA)
+44752061887 (UK)
+390687809460 (Italy)
+34965021355 (Spain)
+33973728109 (France)
+353768887618 (Ireland)
+61264245455 (Australia)
+552139588859 (Brazil)
+5117070392 (Peru)
or drop a message to:
+447520618887 (WhatsApp)
https://telegram.me/BNESIM_BOT (Telegram)

You can also mail us at: support@bnesim.com or customercare@bnesim.com.

How and where can I make a top up?

You can make a top up by visiting selfcare on our website or via in-app selfcare.

What is the difference between DID and CID?

The difference is that the incoming phone numbers (DID) are your numbers that you can use for making and receiving calls. With BNESIM you can have more than 1 DID in the same time from 40 different countries.
The Caller ID (CID) is the number your callees will see on their phone display when you will call them.

GET IN TOUCH

If you cannot find an answer to your question in our FAQ above, please, contact us via this form. We will respond within 12 hours. If you need to speak with our support and customer care representative you can find the phone numbers here.