Real-World Scenarios and Why This Matters
Switching to a new smartphone is exciting, how to transfer your BNESIM eSIM to a new device requires a different process compared to a physical SIM card. Many users run into issues like:
- Accidentally deleting their eSIM from device settings.
- Upgrading to a new phone and expecting the old QR code to work.
- Assuming eSIMs can be freely moved between devices (they can’t 😒).
This guide walks you through reinstalling an eSIM on the same device and how to transfer your BNESIM eSIM to a new device (with a €1 fee).
Understanding BNESIM’s eSIM Policy
Can You Transfer an eSIM to Another Device?
BNESIM eSIMs are locked to a single device after activation. If you delete it or switch phones, you cannot use the same QR code again.
What Are Your Options?
- Reinstalling the eSIM profile on the Same Device: ✅ Free
- Transferring to a New Device: ✅ €1 replacement fee
Important: If you’re moving to a new phone, you must request a new QR code from BNESIM support.
Infographic: Reinstallation vs. Transfer
| Action | Same Device | New Device |
| Redownload eSIM | ✅ | ❌ |
| Transfer eSIM | ❌ | ✅ (€1 fee) |
Step-by-Step Guide: Reinstalling or Transferring Your BNESIM eSIM
A. How to Reinstall Your BNESIM eSIM on the Same Device
- Check if the eSIM is still available under Settings > Mobile Network.
- If deleted, go to the BNESIM app or website.
- Redownload your eSIM profile (free for the same device). Some providers may require additional verification.
- Restart your phone and check connectivity.
💡 If your eSIM is missing after an OS update, try resetting network settings before reinstallation.
Note: eSIM can only be installed once. Do not remove it from your phone.
B. How to Transfer BNESIM eSIM to a New Device (€1 Fee Applies)
- Contact BNESIM Support at [email protected] explaining the issue.
- Provide the necessary details: Current device model, New device model, BNESIM account details ( Check out this list of eSIM-Compatible Phones)
- BNESIM will verify your request and send payment instructions.
- Pay the €1 replacement fee to receive a new QR code.
- On the new device: Go to Settings > Mobile Network > Add eSIM
- Scan the new QR code provided by BNESIM.
- Follow on-screen setup instructions. (Check out this blog: How to Check if Your Android Supports eSIM: The Ultimate Guide to know how to Activate an eSIM on your device.)
- Confirm activation and test data connectivity.
Pro Tip:
If your new phone has dual eSIM slots, ensure you select BNESIM as the primary data plan.
Troubleshooting Common Issues
Didn’t Receive a New QR Code?
- Check spam/junk email or contact BNESIM again.
eSIM Not Activating on New Device?
- Restart your phone and ensure a stable internet connection during setup.
Accidentally Deleted eSIM on New Phone?
- You’ll need to request another replacement eSIM.
FAQs: Your Most Asked Questions Answered
No. Each QR code is one-time use and tied to a specific device.
Typically a few hours after verification and payment.
No. Every new device requires a replacement eSIM as per BNESIM policy.
Stay Connected with BNESIM
Transferring an eSIM isn’t difficult, but it requires the correct process. If you need help, BNESIM support is available to assist.
📩 Need help? Contact [email protected]
🔗 More Resources: Visit the BNESIM Help Center
💡 Bookmark this guide for future reference!
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