How can I add a new payment method?

You can’t update your payment method, but you can add a new one and make it your new primary payment method. 

You may do so by visiting the MY ACCOUNT area of the Self Care. Tap EDIT and then tap ADD/EDIT in the PAYMENTS METHODS area. Tap ADD PAYMENT METHOD, type in your card’s details, and you’re good to go.

Related questions:

In according with the GDPR regulations, we allow our customers to delete the documents they previously uploaded.

If the documents were used to purchase a phone number, the phone number will be eventually removed according to the local regulator policies and not refunded.

On the other hand, if the documents were used for security or KYC reasons, your account will be eventually frozen.

Sometimes we need to require our customer of certain documentation for purchasing phone numbers on certain countries or for security reasons.

Don’t worry the documents you provide are safe with us and we’ll not be shared or used for secondary purposes.

More importantly, you will be able to delete them at any time.

On the “Billing Information” page, you can set the address that we’ll be used for creating the invoices of your payments.

If you suspect your account has been stolen, get in touch with us by hitting the LIVE SUPPORT CHAT link at the bottom of the Self Care main page.

Can't find what you are looking for?

Please reach out to our support team!

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