How can I cancel or change a subscription?

With BNESIM, you can change or cancel your plan anytime. We’ve made it super simple for you. All you need to do is to follow the steps below:

eSIM App

Changing or Cancelling  a subscription:

• Go to the Bar menu from the top left and go to Subscriptions

• You can change or cancel the plan under there.

Virtual SIM App

Changing a subscription:

• Visit the MY ACCOUNT area of the Self Care.

• Tap the SUBSCRIPTION card.

• Select the subscription you wish to change.

If you change your plan, the new plan will be activated immediately, and your account will be credited with your new minutes/data allowance.

If you haven’t used all of your minutes/data allowance from the previous subscription, you will lose the remaining minutes/data.

Canceling a subscription:

• Visit the MY ACCOUNT area of the Self Care.

• Tap the SUBSCRIPTION card.

• Select the subscription you wish to cancel and tap CANCEL SUBSCRIPTION.

If you wish to cancel your subscription, do it at least one day before the renewal date.