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Home » Helps » Account » I have turned off the Wi-Fi, but the led at the end of the SIM card installation doesn’t turn green.

I have turned off the Wi-Fi, but the led at the end of the SIM card installation doesn’t turn green.

Virtual SIM App

No need to worry, we have you covered! If you have disabled the Wi-Fi and the led at the end of the SIM installation doesn’t turn green, there might be something wrong with the SIM card settings.

We recommend you go through the SIM card installation steps again and check that everything has been set correctly.

If the problem persists, contact our Customer Support for help. You may do so by the “Live support chat” link at the bottom of the Self Care home. You can also drop us an email at [email protected].

Can't find what you are looking for?

Please reach out to our support team!

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How can we help you?

I have turned off the Wi-Fi, but the led at the end of the SIM card installation doesn’t turn green.

Virtual SIM App

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