How can we help?

I lost my password. How can I recover it?

If you have connected even only one of your social accounts to your BNESIM profile, recovering your password is super easy. 

On the BNESIM app main screen, tap HAVE AN ACCOUNT? LOG IN. 

Tap the icon of the social account you have connected to your BNESIM account.

If you haven’t connected any of your social accounts

Tap I CAN’T ACCESS MY ACCOUNT and type in your BNESIM username (the one starting with 55*******). 

Tap CONTINUE and follow the instructions. 


If you don’t remember your BNESIM username

Tap I DON’T REMEMBER MY BNESIM USERNAME and enter the email address you have used to register to BNESIM. 

Tap CONTINUE and follow the instructions. 

Related Questions
Can't find what you are looking for?
Please reach out to our support team!
en_USEnglish