Where can I find my account details?

Visit the MY ACCOUNT area of the Self Care. Over there, you will be able to access all of your information. 

The name you used to register to BNESIM, your username, the socials you have linked to your BNESIM account, your email, the details about your payment method, your addresses, and your subscriptions. Tap EDIT if you want to update your information. You can also manage your voice, data, and DID subscriptions if any.

Related questions:

In according with the GDPR regulations, we allow our customers to delete the documents they previously uploaded.

If the documents were used to purchase a phone number, the phone number will be eventually removed according to the local regulator policies and not refunded.

On the other hand, if the documents were used for security or KYC reasons, your account will be eventually frozen.

Sometimes we need to require our customer of certain documentation for purchasing phone numbers on certain countries or for security reasons.

Don’t worry the documents you provide are safe with us and we’ll not be shared or used for secondary purposes.

More importantly, you will be able to delete them at any time.

On the “Billing Information” page, you can set the address that we’ll be used for creating the invoices of your payments.

If you suspect your account has been stolen, get in touch with us by hitting the LIVE SUPPORT CHAT link at the bottom of the Self Care main page.

Can't find what you are looking for?

Please reach out to our support team!

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