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How can I change or cancel my DID subscription?

With BNESIM, changing or canceling your DID subscription is easy! Follow these simple steps:

Changing a Subscription:

  1. Visit the MY ACCOUNT area of the Self Care.
  2. Tap EDIT.
  3. Select the SUBSCRIPTIONS card.
  4. Choose the DID subscription you wish to change.
  5. Select the number of months you want to activate your DID for, and you’re good to go!

Please note: When you change your plan, the new plan will be activated immediately. If you change your plan before the previous subscription expires, you will lose any remaining days of that subscription.

Canceling a Subscription:

  1. Visit the MY ACCOUNT area of the Self Care.
  2. Tap EDIT.
  3. Select the SUBSCRIPTION card.
  4. Choose the subscription you wish to cancel and tap CANCEL SUBSCRIPTION.

Make sure to cancel your subscription at least one day before the renewal date to avoid being charged for the next billing cycle.

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