How can I change or cancel my plan?

With BNESIM, you can change or cancel your plan anytime. We’ve made it super simple for you. All you need to do is to follow the steps below:

To Change a subscription.

eSIM App

• Tap the Hamburger menu on the Top-Left
• 
• Select the subscription button and choose the plan you want to change
• 
• Select the amount of data you need, and you’re good to go.

Virtual SIM App

• Tap the “My Account”.
• 
• Scroll down and change the plan according under the “Subscription”.
• 
• Select the amount of data you need, and you’re good to go.

If you change your plan, the new plan will be activated immediately, and your account will be credited with your new data allowance.

If you haven’t used all of your data allowances from the previous subscription, you will lose the remaining data.

Cancelling a subscription.

eSIM App

• Tap the Hamburger menu on the Top-Left
• 
• Select the subscription you wish to cancel and tap “Cancel subscription”.
• 

Virtual SIM App

• Tap the banner with your name at the top of the Self Care home.
• 
• Scroll down the page until you reach the “Subscription” area.
• 
• Select the subscription you wish to cancel and tap “Cancel subscription”.

If you wish to cancel your subscription, do it at least one day before the renewal date.