Android:
- Check if your phone is updated to the last version of Android, the eSIM technology is very new and you can expect improvements with the new OS releases.
- In the phone settings, under Network and Internet the + next to Mobile Network, then tap “Don’t have a SIM card? Download your SIM instead”. The text can differ between different brands of phones, but should always be located in the Network and Internet section.
- Scan the QR code.
- Label your cellular plan with the eSIM name, so you can differentiate your plans and understand which eSIM is in use.
- Configure the APN: as per the normal SIM, you still need to configure the APN. Check how to do it directly from the Self-Care, section Need Help? > APN & Device settings.
- Choose the new eSIM as preferred for Mobile Data.
- Enable Mobile Data Roaming.