If you need to go through the KYC procedure, you will be notified by email. The KYC procedure is a simple online process of identification that we need to run to ensure the security of all our customers? cards, including yours.
We need you to reply to our email providing: Your name and surname Your residence address A photo in which are visible, in the same shot (no Photoshop/ photo cut and paste), your Identity document with your photo (Passport or national ID or Driving License), and the credit/debit card used for the payment.
You can cover the card number with a piece of paper, but please leave the last 6 digits and the card’s holder name readable. You will be notified by email to confirm we received your documents. We will let you know if the KYC procedure is concluded and your account unblocked, or if we need further clarifications, within 48 hours.