I don’t have a working data connection.

eSIM App

We recommend you to always check your data account in the Home Tab. Tap for “Details” and read the details about your data connection.

Virtual SIM App

We recommend you to always check your data account in the “Status report” area of the Self Care. “Tap for more details” and read the details about your data connection. Tap “Discover how to” and follow the in-app guide.

In the meantime, here are some of the reasons why you don’t have an Internet connection:

– You might have run out of data.

– You are in a country out of the 200+ covered by BNESIM.

– You traveled to a new country and didn’t recheck the APN settings.

– You haven’t enabled the mobile data.

– You haven’t enabled the mobile roaming.

– Your phone is on aeroplane mode.

If your problem persists after checking the settings above, call us by the “Live support chat” link at the bottom of the Self Care home. You can also drop us an email at [email protected].