How can we help you?

My data connection is slow.

  1. Check Your Connection Status:
  • Always review your data account in the CONNECTION STATUS area of Self Care.
  • If you see a red light, tap TROUBLESHOOTING for more details.
  1. Possible Reasons for a Slow Data Connection:
  • You’ve activated an unlimited data plan and have used up your high-speed data allowance, so your speed has been throttled.
  • The 4G connection is weak in your current location.
  • The signal is poor, which may be due to physical obstructions or network congestion.
  • Your phone might be running slow, affecting data performance.
  1. If the problem persists:
  • Tap the LIVE SUPPORT button in Self Care.
  • Or email us at [email protected] for further assistance.

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