- Check Your Connection Status:
- Always review your data account in the CONNECTION STATUS area of Self Care.
- If you see a red light, tap TROUBLESHOOTING for more details.
- Possible Reasons for a Slow Data Connection:
- Youâve activated an unlimited data plan and have used up your high-speed data allowance, so your speed has been throttled.
- The 4G connection is weak in your current location.
- The signal is poor, which may be due to physical obstructions or network congestion.
- Your phone might be running slow, affecting data performance.
- If the problem persists:
- Tap the LIVE SUPPORT button in Self Care.
- Or email us at [email protected] for further assistance.