My Payment Was Rejected. Why?

No worries, we’ve got you covered! Here are some common reasons why your payment may have failed:

• Insufficient Funds: There might not be enough funds available on your card.
• Expired Card: The card you have saved on the BNESIM app may have expired.

If you need to update your card details, simply follow these easy steps:

Virtual SIM App

1. Visit the “MY ACCOUNT” Area: Open the Self Care section of the app.
2. Tap “EDIT”: Look for the option to edit your account information.
3. Select “ADD/EDIT” in the PAYMENT METHODS Area: This will allow you to manage your payment options.
4. Tap “ADD PAYMENT METHOD”: Here, you can input your new card details.
5. Enter Your New Card’s Details: Fill in the required information, and you’re good to go!

By updating your payment method, you’ll ensure that your transactions go smoothly. If you have any further questions or need assistance, feel free to reach out!