Virtual SIM App
No need to worry, we have you covered! Here are a few reasons why the led might not turn green at the end of the SIM card installation:
– You haven’t disabled your Wi-Fi connection.
– You may have skipped some steps in the SIM card installation or typed in the wrong APN (if you have an Android).
– If you have forgotten to disable the Wi-Fi, switch it off. Go back to the BNESIM app, wait a few seconds, and the led should turn green.
If your Wi-Fi has been disabled already, go through the SIM card installation steps again and check everything has been set correctly.
If the problem persists, contact our Customer Support for help. You may do so by the “Live support chat” link at the bottom of the Self Care home. You can also drop us an email at [email protected].
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