The Phone of the Person I Called Doesn’t Ring

No need to worry! We have you covered. Here are some steps to troubleshoot this issue:

1. Check Your Voice Account: Always monitor your voice account in the CONNECTION STATUS area of the Self Care app.
2. Tap TROUBLESHOOTING: If you see a red light, tap TROUBLESHOOTING for further guidance.
3. Common Reasons for Call Issues:

• International Country Code: Ensure you are using the correct international country code before the phone number you are attempting to call.
• Connection Stability: Verify that your data or Wi-Fi connection is stable, as an unstable connection can affect call quality.

If your problem persists after checking these settings, don’t hesitate to reach out for help! You can tap the LIVE SUPPORT button or drop us an email at [email protected].