Someone called me, but my phone never rang.
No need to worry, we have you covered! We recommend you always check your voice account in the CONNECTION STATUS area of self-care and tap TROUBLESHOOTING in case of a red light. In the meantime, here are some of the reasons why your phone didn’t ring when someone called you: The data or Wi-Fi connection you are using is not stable. Your phone might be on Silent mode, or you might have forgotten to disable the DO NOT DISTURB feature in the BNESIM App. If your problem persists after checking the settings above, tap the LIVE SUPPORT button. You can also drop us an email at [email protected].
My plan renewal failed.
No need to worry, we have you covered! We recommend you to always check your voice account in the CONNECTION STATUS area of Self Care and tap TROUBLESHOOTING in case of red light. In the meantime, here are some of the reasons why you can’t make calls: The payment failed because there are no funds on your card. The payment failed because your card expired. We recommend you to update the information of your card or to add a new card so the payment will succeed and your plan will be renewed. Visit the MY ACCOUNT area of the Self Care and tap EDIT. Tap ADD/EDIT on the PAYMENT METHOD card. Tap the ADD PAYMENT METHOD and follow the instructions. If your problem persists after checking the settings above, tap the LIVE SUPPORT button. You can also drop us an email at [email protected].
I can’t make calls.
No need to worry, we have you covered! We recommend you to always check your voice account in the CONNECTION STATUS area of self-care and to tap TROUBLESHOOTING in case of a red light. In the meantime, here are some of the reasons why you can’t make calls: You might not be connected to a data network or Wi-Fi. You don’t have credit. You may be in a country that blocks the VoIP calls. You may fix this by getting or enabling, if you already have it, a BNESIM SIM card to bypass the filters. You might not be using the international country code before the phone number you are attempting to call. If your problem persists after checking the settings above, tap the LIVE SUPPORT button. You can also drop us an email at [email protected].
I can’t receive calls.
No need to worry, we have you covered! We recommend you to always check your voice account in the CONNECTION STATUS area of Self Care and to tap TROUBLESHOOTING in case of red light. In the meantime, here are some of the reasons why you can’t make calls: You might not be connected to a data network or Wi-Fi. You may be in a country that blocks the VoIP calls. You may fix this by getting or enabling, if you already have it, a BNESIM SIM card to bypass the filters. Your phone might be on Silent mode, or you might have forgotten to disable the DO NOT DISTURB feature in the BNESIM App. If your problem persists after checking the settings above, tap the LIVE SUPPORT button. You can also drop us an email at [email protected].
Why are the calls I make redirected to BNESIM Customer Support?
No need to worry, we have you covered! The reason why your calls are redirected to our Customer Support is that you are probably using a VPN that is using IP addresses that have been blacklisted by the authorities. Our Customer Support will ask you a few simple questions and will send you a newly generated password to log in again to the BNESIM app. This will help us keep your account safe.
The person I am calling can’t hear me.
No need to worry, we have you covered! Here are some of the reasons why the person you called can’t hear you: You haven’t allowed BNESIM to access your phone’s microphone. You may do so from your phone?s setting. The data or Wi-Fi connection you are using is not stable. If your problem persists after checking the settings above, tap the LIVE SUPPORT button. You can also drop us an email at [email protected].
I can’t hear the person I called.
No need to worry, we have you covered! Here are some of the reasons why the person you called can’t hear you: You haven’t allowed BNESIM to access your phone’s speakers. You may do so from your phone?s setting. The data or Wi-Fi connection you are using is not stable. If your problem persists after checking the settings above, tap the LIVE SUPPORT button. You can also drop us an email at [email protected].
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