How can we help you?

Why is my data plan not working after activating the eSIM?

If your data plan isn’t working after activating the eSIM, follow this checklist:

  • Confirm Your Purchase:
    • Make sure you’ve purchased the right plan for your destination or intended usage.
  • Check Airplane Mode:
    • Ensure your device is not in airplane mode.
  • Turn On the Correct eSIM Line:
    • Verify that the eSIM line you want to use is turned on in your device’s settings.
  • Set eSIM as the Primary Data Source:
    • Go to your phone’s settings and ensure the eSIM is selected as the primary source for mobile data.
  • Check APN Settings:
    • Navigate to Mobile Data or Cellular Network settings.
    • Ensure the APN is set correctly as per the instructions provided in your app.
  • Ensure Network Coverage:
    • Verify that you are in an area with network coverage for your eSIM.
  • Restart Your Device:
    • Restart your phone to apply any changes made to the settings.
  • Test Connection:
    • Turn off Wi-Fi and test your mobile data to confirm if it’s working.
  • Contact Support:
    • If the issue persists after completing these steps, please contact our support team for assistance.

Related questions:

Can't find what you are looking for?

Please reach out to our support team!

en_USEnglish