If your data plan isn’t working after activating the eSIM, follow this checklist:
- Confirm Your Purchase:
- Make sure you’ve purchased the right plan for your destination or intended usage.
- Check Airplane Mode:
- Ensure your device is not in airplane mode.
- Turn On the Correct eSIM Line:
- Verify that the eSIM line you want to use is turned on in your device’s settings.
- Set eSIM as the Primary Data Source:
- Go to your phone’s settings and ensure the eSIM is selected as the primary source for mobile data.
- Check APN Settings:
- Navigate to Mobile Data or Cellular Network settings.
- Ensure the APN is set correctly as per the instructions provided in your app.
- Ensure Network Coverage:
- Verify that you are in an area with network coverage for your eSIM.
- Restart Your Device:
- Restart your phone to apply any changes made to the settings.
- Test Connection:
- Turn off Wi-Fi and test your mobile data to confirm if it’s working.
- Contact Support:
- If the issue persists after completing these steps, please contact our support team for assistance.
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